Thursday, October 23, 2014

Welcome, new Go Back to Get Ahead students!

This new semester begins with the largest Charter Oak student body in our history. Our enrollment is up 30%, and many of those new students arrived here as part of the state's Go Back to Get Ahead program. So I want to start this entry by welcoming our new students to Charter Oak and welcoming back all of our continuing students.

It is very important to me and to our staff to check in and see how all of you are progressing. While it is wonderful to welcome such a large group of students to the College, we measure our success by how many of you succeed in completing your degree programs. By now, you have worked your way through your first courses and should have a sense of how both you and we are doing. Please share your insights with me.

I am curious about what you have been noticing about your courses, your instructors, our advising staff, and all the ancillary services we provide including eTutoring, Star Fish alerts, online library resources, orientation courseware, and Call Center support. How did your interactions with Admissions, the Registrar, and of course, Financial Aid go? We spend a great deal of our time and resources setting up these supports, and we are committed to continually improving them.

We also try very hard to produce marketing materials that provide an honest picture of Charter Oak, so my next question is for our newer students. Is the College meeting your initial expectations? Did the reality of Charter Oak match the perception you had from our website and our ads? If you are close to graduating, are you looking forward to being a Charter Oak alum?

Regarding tuition, how did the financial process go? Were your bills easy to understand? Were you able to pay them, sign up for payment plans, and generally navigate our business tools? And for those students close to finishing, was the price you paid worth the learning you acquired?

I wish I could meet you all so I try to use this blog to offer some insights into what we are working to accomplish. I would very much like to know whether we are providing you with the tools to accomplish what you are working to do. Please take a moment to give me some feedback. I will read everything that arrives, share your ideas with our staff and seek to find resolutions to any challenges you may have had or are experiencing.

Thank you for choosing Charter Oak. We succeed when you succeed.

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